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1. Whisper Gadget for Cisco Finesse on UCCX, PCCE, UCCE

  • Published: 2 months ago
  • Duration: 0:55
  • By
Whisper Gadget for Cisco Finesse on UCCX, PCCE, UCCE

Supervisors can listen ongoing conversations and coach agents http://www.expertflow.com/supervisor-whisper/


2. Call Transfer Gadget for Cisco Finesse (UCCE, PCCE or UCCX)

  • Published: 2 years ago
  • Duration: 0:36
  • By
Call Transfer Gadget for Cisco Finesse (UCCE, PCCE or UCCX)

Expertflow's Skill Group Call Transfer Gadget allows contact centers agents to assign a call to an available agent of a specific skill ...


3. Finesse gadget: Customer screen pop with interaction history for Cisco UCCX, UCCE, PCCE

  • Published: 2 months ago
  • Duration: 1:09
  • By
Finesse gadget: Customer screen pop with interaction history for Cisco UCCX, UCCE, PCCE

ExpertFlow CIM on-premise solution, an alternative to cloud-based Cisco Context Services, to view customer screen pop and ...


4. Cisco Finesse - Creating a Website Gadget

  • Published: 1 year ago
  • Duration: 7:17
  • By
Cisco Finesse - Creating a Website Gadget

How to upload and apply a Cisco Finesse gadget with an embedded Website. Featuring 3XP Cadet, Richard Aziaya.


5. Comstice Desktop Agent for Cisco Finesse

  • Published: 3 months ago
  • Duration: 28:13
  • By
Comstice Desktop Agent for Cisco Finesse

Comstice Desktop Agent for Cisco Finesse is an agent and supervisor application to be used with Cisco UCCE and UCCX.


6. Comstice Desktop Agent for Cisco Finesse CRM Integration

  • Published: 1 year ago
  • Duration: 2:05
  • By
Comstice Desktop Agent for Cisco Finesse CRM Integration

Comstice Desktop Agent is a Cisco Finesse Desktop application supporting Cisco UCCX, UCCE and PCCE. This demo presents ...


7. Finesse Screen Pop Gadget and Workflow

  • Published: 3 years ago
  • Duration: 9:16
  • By
Finesse Screen Pop Gadget and Workflow

Cisco Finesse screen pop options, namely gadget-based and workflow-based Table of Contents: 00:00 - Cisco Finesse Screen ...


8. Cisco Finesse Introduction (Part 1)

  • Published: 11 months ago
  • Duration: 4:55
  • By
Cisco Finesse Introduction (Part 1)

By AltairX (www.altairx.com)


9. New Features in Cisco Unified Contact Center Enterprise v10 Webinar

  • Published: 3 years ago
  • Duration: 59:18
  • By
New Features in Cisco Unified Contact Center Enterprise v10 Webinar

In this webinar, Sunset Learning Institute discusses New Features in Cisco Unified Contact Center Enterprise v10. Sunset ...


10. CISCO Supervisor Desktop - View all Agents

  • Published: 2 years ago
  • Duration: 0:52
  • By
CISCO Supervisor Desktop - View all Agents

Training Sample - For More Information: WEBSITE: http://www.enduseruniversity.com/cisco-supervisor-desktop.php CREATED ...


11. Supervisor Dashboard for Cisco DX650

  • Published: 4 years ago
  • Duration: 1:22
  • By
Supervisor Dashboard for Cisco DX650

A hub for supervisors to monitor the status and availability of agents across departments in the contact center. This app was built ...


12. Consilium UniDashboard Elite: A Dashboard for Cisco UCCE and UCCX

  • Published: 1 month ago
  • Duration: 6:09
  • By
Consilium UniDashboard Elite: A Dashboard for Cisco UCCE and UCCX

Consilium UniDashboard Elite is a real-time dashboard and data visualization solution for Contact Centers running on Cisco ...


13. Cisco UCCE 11 5 Chapter 5 Network VRUs

  • Published: 5 months ago
  • Duration: 3:01
  • By
Cisco UCCE 11 5    Chapter 5   Network VRUs

World's First Cisco UCCE 11.5 Training Video Study Kits ...


14. A Basic Introduction to Cisco Meraki Networks and Equipment

  • Published: 1 month ago
  • Duration: 11:51
  • By
A Basic Introduction to Cisco Meraki Networks and Equipment

This video is designed primarily to give my students a general introduction to Cisco Meraki equipment and the management ...