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1. Webinar - Making Sense of the Multichannel Contact Center

  • Published: 7 years ago
  • Duration: 56:07
  • By
Webinar - Making Sense of the Multichannel Contact Center

Making Sense of the Multi-Channel Contact Center: How to build on your brand and create loyal customers on every channel.


2. ICMI Webinar: Agent Productivity & Efficiency in Multichannel Contact Centers

  • Published: 4 years ago
  • Duration: 59:28
  • By
ICMI Webinar: Agent Productivity & Efficiency in Multichannel Contact Centers

The operational effectiveness of the contact center does not need to be sacrificed by adding new channels – it just takes ...


3. ICMI Webinar: Agent Value in Multichannel Contact Centers

  • Published: 4 years ago
  • Duration: 59:53
  • By
ICMI Webinar: Agent Value in Multichannel Contact Centers

We all know happy agents make happy customers, right? But are organizations providing the tools agents need and the channels ...


4. Telemagic-The Next Generation Multichannel Call & Contact Center

  • Published: 1 year ago
  • Duration: 1:04
  • By
Telemagic-The Next Generation Multichannel Call & Contact Center

Telemagic doubles your sales thanks to its own developed algorithms that increase call efficiency and automate all the processes ...


5. Webinar - Social Networking and the Contact Center

  • Published: 7 years ago
  • Duration: 1:02:05
  • By
Webinar - Social Networking and the Contact Center

A webinar from inContact on social networking and the contact center.


6. Webinar - Embracing Social Media in the Contact Center

  • Published: 7 years ago
  • Duration: 1:02:17
  • By
Webinar - Embracing Social Media in the Contact Center

A Webinar from inContact on how to embrace Social Media in your contact center. Learn more at http://www.incontact.com/tour.


7. Webinar- Is_It_Time_To_Move_Your_Contact_Center_To_The_Clou

  • Published: 5 years ago
  • Duration: 57:25
  • By
Webinar- Is_It_Time_To_Move_Your_Contact_Center_To_The_Clou

Is_It_Time_To_Move_Your_Contact_Center_To_The_Clou.


8. Importance of a Unified Multi-channel Contact Center

  • Published: 5 years ago
  • Duration: 2:10
  • By
Importance of a Unified Multi-channel Contact Center

The Importance of a Unified Multi-channel Contact Center ...


9. Interact through multichannel communications

  • Published: 3 years ago
  • Duration: 2:26
  • By
Interact through multichannel communications

[Subtitles Available] Interact with your customer by delivering communications through their preferred channel. No matter which ...


10. Webinar-Have You Earned Your Customers' Trust?

  • Published: 7 years ago
  • Duration: 55:37
  • By
Webinar-Have You Earned Your Customers' Trust?

Have You Earned Your Customers' Trust? 5 Ways to Gain, Build and Retain It, April 20, 2011.


11. Multi-Channel Mayhem: Creating the Ultimate, Connected Customer Experience

  • Published: 3 years ago
  • Duration: 1:14:08
  • By
Multi-Channel Mayhem: Creating the Ultimate, Connected Customer Experience

When you think of a contact center, do you think of agents handling phone calls, in a brick and mortar facility? Think again; the ...


12. ICMI: 6 Best Practices for Building the Multi-Channel Contact Center

  • Published: 4 years ago
  • Duration: 54:09
  • By
ICMI: 6 Best Practices for Building the Multi-Channel Contact Center

It's no secret that emerging channels are changing the inside of the contact center. But how do you optimize and improve ...


13. Webinar: Dispelling 7 Myths of Cloud Contact Centers

  • Published: 5 years ago
  • Duration: 57:16
  • By
Webinar: Dispelling 7 Myths of Cloud Contact Centers

http://www.incontact.com/ This webinar from 8/8/2012 provides unbiased insights on the most critical issues of moving to the ...


14. Real-Time Multi-Channel Contact Center Monitoring

  • Published: 4 years ago
  • Duration: 3:28
  • By
Real-Time Multi-Channel Contact Center Monitoring

Real time monitoring and reporting provides critical contact center metrics and gives supervisors the ability to manage their agent ...


15. Interactions ICUC 2017

  • Published: 1 year ago
  • Duration: 3:38
  • By
Interactions ICUC 2017

NICE & inContact Annual Customer Conference Re-Inventing Customer Service Las Vegas, NV May 8-10, 2017.


16. Multi-Channel Contact Centers: The New Standard

  • Published: 3 years ago
  • Duration: 2:21
  • By
Multi-Channel Contact Centers: The New Standard

Download the white paper here: http://www.crmxchange.com/offer/multi-channel/newvoicemedia.may2014.asp The New ...


17. Knowledge-Powered Customer Contact Service Transformation at EE With eGain Knowledge+AI

  • Published: 2 years ago
  • Duration: 29:43
  • By
Knowledge-Powered Customer Contact Service Transformation at EE With eGain Knowledge+AI

EE (now a part of the BT Group) transforms customer service delivery across contact center and store fronts, with eGain's ...


18. How to build a World Class Customer Contact Center in 5 easy steps [Webinar]

  • Published: 2 years ago
  • Duration: 47:54
  • By
How to build a World Class Customer Contact Center in 5 easy steps [Webinar]

In this webinar, we have discussed how businesses of any size can set up a world-class contact center in 5 easy steps. At the end ...


19. Wavemaker Canada VP Bhopalsingh Explains The Consumer Journey

  • Published: 4 months ago
  • Duration: 4:37
  • By
Wavemaker Canada VP Bhopalsingh Explains The Consumer Journey

The traditional consumer purchase “funnel” doesn't carry much weight with new marketing agency Wavemaker. “A lot of ...


20. Multi-Channel Commerce - why you need to support it.wmv

  • Published: 7 years ago
  • Duration: 7:20
  • By
Multi-Channel Commerce - why you need to support it.wmv

An extract from a presentation given by John Clarke, Head of Product Innovation for WorldNet, at the "Shift Happens!" seminar ...