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1. ShoreTel ECC 8 - Web Chat Demonstration

  • Published: 4 years ago
  • Duration: 2:10
  • By
ShoreTel ECC 8 - Web Chat Demonstration

ShoreTel Enterprise Contact Center 8 Web Chat Demonstration.


2. ShoreTel ECC 7 - Supervising a Web Chat

  • Published: 4 years ago
  • Duration: 3:18
  • By
ShoreTel ECC 7 - Supervising a Web Chat

ShoreTel Enterprise Contact Center 7 - Supervising a Web Chat.


3. ShoreTel ECC 8 - Agent Interaction Demo

  • Published: 4 years ago
  • Duration: 4:04
  • By
ShoreTel ECC 8 - Agent Interaction Demo

ShoreTel Enterprise Contact Center 8 Agent Interaction Demo.


4. ShoreTel Connect Contact Center

  • Published: 2 years ago
  • Duration: 2:06
  • By
ShoreTel Connect Contact Center

If your employees spend a lot of time communicating with your customers--you need a contact center. Whether by phone-- or web ...


5. ShoreTel ECC Reporting

  • Published: 2 years ago
  • Duration: 24:23
  • By
ShoreTel ECC Reporting

Matrix Networks offers monthly educational webinar sessions aimed at educating our clients and enhancing their experience as ...


6. Tutorial 1 - Setup ShoreTel Data Source

  • Published: 6 years ago
  • Duration: 4:10
  • By
Tutorial 1 - Setup ShoreTel Data Source

This tutorial video is a walk through for setting up your ShoreTel system as a data source for the Brightmetrics reporting service.


7. Implementing CHAT on your website withShoreTel ECC 7

  • Published: 6 years ago
  • Duration: 9:38
  • By
Implementing CHAT on your website withShoreTel ECC 7

Enable visitors to your website to open a real time CHAT with your Call Center Team! Complete tutorial shows the details of ...


8. How to Configure ShoreTel IVR - Live Demo

  • Published: 2 years ago
  • Duration: 18:33
  • By
How to Configure ShoreTel IVR - Live Demo

In this live demo, we show you how to configure IVR in your ShoreTel ECC phone system by setting up a basic call flow, database ...


9. How To Use ShoreTel Communicator

  • Published: 6 years ago
  • Duration: 14:39
  • By
How To Use ShoreTel Communicator

Business Communications - Pure VoIP, Digital & Hybrid Telephone Systems & Service (781) 756-5100 • info@generalcom.com ...


10. Live ShoreTel Enterprise Contact Center Data Integration Admin Training

  • Published: 1 year ago
  • Duration: 59:54
  • By
Live ShoreTel Enterprise Contact Center Data Integration Admin Training

Get your Contact Center admins ready for your new ShoreTel system. find out more details about Contact Center at ...


11. ShoreTel ECC 9 Multiple Interaction Video

  • Published: 4 years ago
  • Duration: 2:24
  • By
ShoreTel ECC 9 Multiple Interaction Video

ShoreTel Enterprise Contact Center 9 - Multiple Interaction Video.


12. ShoreTel ECC Case Study - StepChange (CCCS)

  • Published: 4 years ago
  • Duration: 2:50
  • By
ShoreTel ECC Case Study - StepChange (CCCS)

ShoreTel Enterprise Contact Center Video Case Study with StepChange (formerly CCCS - Consumer Credit Counselling Service)


13. How to troubleshoot SMTP issues on your ShoreTel system

  • Published: 4 years ago
  • Duration: 6:00
  • By
How to troubleshoot SMTP issues on your ShoreTel system

This is a video on how to troubleshoot or identify if you are having SMTP issues on your network that will affect your ShoreTel ...


14. IPedge TASKE Contact Overview

  • Published: 3 years ago
  • Duration: 11:16
  • By

15. Advanced Reporting for ShoreTel Workgroups

  • Published: 2 years ago
  • Duration: 3:22
  • By
Advanced Reporting for ShoreTel Workgroups

In this video we discuss the advanced reporting capabilities of ShoreTel's work group application – giving an in-depth look into the ...


16. ShoreTel Contact Center: How to Pick Email (or call) from Queue. ShoreTel Training

  • Published: 1 year ago
  • Duration: 5:58
  • By
ShoreTel Contact Center: How to Pick Email (or call) from Queue. ShoreTel Training

Explanation of how to pick an email (or call) out of queue and answer if first in ShoreTel Contact Center.


17. ShoreTel VoIP SalesForce.com Integration Demo for Users, Managers and Administrators

  • Published: 3 years ago
  • Duration: 32:54
  • By
ShoreTel VoIP SalesForce.com Integration Demo for Users, Managers and Administrators

This webinar walks through the amazing ShoreTel SalesForce.com integration. Read more about ShoreTel support here: ...


18. ShoreTel Flex Inbound Contact Center Overview

  • Published: 1 year ago
  • Duration: 1:20
  • By

19. ShoreTel 13 Improves on Video, Chat and SIP Trunking

  • Published: 5 years ago
  • Duration: 6:15
  • By
ShoreTel 13 Improves on Video, Chat and SIP Trunking

Kevin Gavin, CMO of ShoreTel Tells TMC's Rich Tehrani about the company's ShoreTel 13 release which incorporates better ...


20. Sending Text Messages to ShoreTel Phones

  • Published: 4 years ago
  • Duration: 3:09
  • By
Sending Text Messages to ShoreTel Phones

Why not integrate SMS text messaging to your Call Center? Why add more lines to put more callers on hold, when you can have ...