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1. How to Use Swit Utility to Monitor Phone Lines (ISDN) in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 5:18
  • By
How to Use Swit Utility to Monitor Phone Lines (ISDN) in Avaya Proactive Contact

This video demonstrates how to monitor phone lines (agent headset or outbound) using the swit utility. This video is only ...


2. How to Use the Swit Utility to make test calls through ISDN lines in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 5:13
  • By
How to Use the Swit Utility to make test calls through ISDN lines in Avaya Proactive Contact

This video demonstrates how to use the swit tool to make an outbound call through ISDN trunks in Avaya Proactive Contact.


3. How to Use Enhanced Cell Phone Detection in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 3:55
  • By
How to Use Enhanced Cell Phone Detection in Avaya Proactive Contact

Enhanced Cell Phone Detection is a new feature introduced in PC5.0 and later releases. This feature helps in the mis-detection of ...


4. Proactive Contact: Analyzing Digital Switch Traces

  • Published: 3 years ago
  • Duration: 27:56
  • By
Proactive Contact: Analyzing Digital Switch Traces

This video provides training on analyzing Digital Switch traces for Proactive Contact. It provides details of tracing various types of ...


5. How to connect your ISDN phone line to Ozeki Phone System XE

  • Published: 4 years ago
  • Duration: 3:44
  • By
How to connect your ISDN phone line to Ozeki Phone System XE

Learn how to connect your ISDN BRI/E1/T1/J1 services to Ozeki Phone System XE with a CAPI device.


6. How to Configure Real Time Campaign Update in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 9:56
  • By
How to Configure Real Time Campaign Update in Avaya Proactive Contact

This video demonstrates how to Confiugure and use Real time campaign update feature. Produced by Sachin Brahme.


7. How to Listen to Uploaded Voice Messages in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 6:10
  • By
How to Listen to Uploaded Voice Messages in Avaya Proactive Contact

This video demonstrates how to listen to voice messages in Avaya Proactive Contact. Voice Messages are audio files uploaded to ...


8. How to Configure Batch Campaign Update in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 8:13
  • By
How to Configure Batch Campaign Update in Avaya Proactive Contact

This video demonstrates how to configure BCU. Also shows how to run the process and configure it to run automatically from the ...


9. How to take Bootable Backup (Mondo) of Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 4:23
  • By
How to take Bootable Backup (Mondo) of Avaya Proactive Contact

This video demonstrates how to take mondo backup (bootable backup) of Avaya Proactive Contact. Produced by Sachin Brahme.


10. How to Setup and Use Cruise Control Job in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 5:03
  • By
How to Setup and Use Cruise Control Job in Avaya Proactive Contact

This video demonstrates how to setup and use the Cruise control job in Avaya Proactive Contact. Cruise Control is used for jobs ...


11. How to Monitor Adapters on Avaya one-X Client Enablement Services

  • Published: 5 years ago
  • Duration: 4:07
  • By
How to Monitor Adapters on Avaya one-X Client Enablement Services

This video covers how to use the adapter monitors on Avaya one-X Client Enablement Services. Produced by Bob Kuberski.


12. How to Create and Run PC Analysis Extracts in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 10:44
  • By
How to Create and Run PC Analysis Extracts in Avaya Proactive Contact

This video demonstrates how to create and run PC Analysis extracts and also how to obtain the output file. Produced by Sachin ...


13. How to Manage User Accounts in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 6:06
  • By
How to Manage User Accounts in Avaya Proactive Contact

This video is a demonstration of using the "Manage User Accounts" wizard in Avaya Proactive Contact. Using this, one can ...


14. How to configure Polycom RMX Dual-Connect SIP & H323 with Avaya Aura 6.x

  • Published: 6 years ago
  • Duration: 14:30
  • By
How to configure Polycom RMX Dual-Connect SIP & H323 with Avaya Aura 6.x

This video will demonstrate how to configure Avaya Aura Communication Manager, Session Manager and the Polycom RMX ...


15. How to Monitor an Interface on the Avaya ERS8800

  • Published: 5 years ago
  • Duration: 3:43
  • By
How to Monitor an Interface on the Avaya ERS8800

This Avaya Mentor tech tip will cover the steps to monitor an interface on the Avaya ERS8800 using the monitor feature. Produced ...


16. Batch Agent Update in Avaya Proactive Contact 5.1

  • Published: 5 years ago
  • Duration: 3:31
  • By
Batch Agent Update in Avaya Proactive Contact 5.1

This video demonstrates how to add/modify agents in a batch in Proactive Contact 5.1. Produced by Sachin Brahme.


17. How to Enable Telnet Service on Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 4:22
  • By
How to Enable Telnet Service on Avaya Proactive Contact

In PC4.0 and above versions, SSH is the default mode of connectivity. Telnet is disabled by default. This video demonstrates how ...


18. Understanding Record Selection Filters in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 4:30
  • By
Understanding Record Selection Filters in Avaya Proactive Contact

This video helps to understand how the record selection filters work. Some filters that come into play are invisible through editor, ...


19. Avaya Proactive Contact: Understanding parameters in nailed up control block through dunup_tool

  • Published: 5 years ago
  • Duration: 14:51
  • By
Avaya Proactive Contact: Understanding parameters in nailed up control block through dunup_tool

This video provides a detailed understanding of the nailed up control block parameters through the dunup_tool utility.


20. How to Setup Anonymous FTP in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 7:51
  • By
How to Setup Anonymous FTP in Avaya Proactive Contact

This video demonstrates how to setup Anonymous FTP in Avaya Proactive Contact for versions 4.0 and above. Produced by ...