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1. How to Setup Record Specific Messaging in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 7:57
  • By
How to Setup Record Specific Messaging in Avaya Proactive Contact

RSM is a feature by which you can play specific audio messages (wait queue or virtual) to customers based on any specific ...


2. How to Upload Voice Messages in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 5:40
  • By
How to Upload Voice Messages in Avaya Proactive Contact

This video demonstrates how to record and upload Voice Messages to Avaya Proactive Contact. Voice Message is an audio ...


3. How to Create Message Scripts in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 11:00
  • By
How to Create Message Scripts in Avaya Proactive Contact

This video demonstrates how to create script labels to be used by a job like outbound wait queue script, inbound waitqueue script, ...


4. How to Setup Email Alert Notifications in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 6:39
  • By
How to Setup Email Alert Notifications in Avaya Proactive Contact

This video demonstrates how to setup the email server details and also have the system send out email alerts in Avaya Proactive ...


5. How to Listen to Uploaded Voice Messages in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 6:10
  • By
How to Listen to Uploaded Voice Messages in Avaya Proactive Contact

This video demonstrates how to listen to voice messages in Avaya Proactive Contact. Voice Messages are audio files uploaded to ...


6. How to use Automatic Call Selection for Linkjobs in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 4:59
  • By
How to use Automatic Call Selection for Linkjobs in Avaya Proactive Contact

This video demonstrates how to configure and use the new feature (PC 4.2 onwards) where the Call selection for the link-to job is ...


7. How to Use the Swit Utility to make test calls through ISDN lines in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 5:13
  • By
How to Use the Swit Utility to make test calls through ISDN lines in Avaya Proactive Contact

This video demonstrates how to use the swit tool to make an outbound call through ISDN trunks in Avaya Proactive Contact.


8. How to Setup and Use Native Voice and Data Transfer in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 8:08
  • By
How to Setup and Use Native Voice and Data Transfer in Avaya Proactive Contact

This video demonstrates the NVDT feature - its setup and how to use it. NVDT feature is used in Hard Dialer version with ...


9. How to Run Manual Calls Report in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 7:35
  • By
How to Run Manual Calls Report in Avaya Proactive Contact

This video demonstrates how to run a report to extract data for manual calls made by the agents working on jobs. This is available ...


10. How to Use Scheduler in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 9:22
  • By
How to Use Scheduler in Avaya Proactive Contact

This video demonstrates how to use the Scheduler option provided in the Editor application. This allows us to setup schedule for ...


11. How to Setup and Use Virtual Opt-Out Feature in Avaya Proactive Contact (for Hard Dialer)

  • Published: 5 years ago
  • Duration: 7:42
  • By
How to Setup and Use Virtual Opt-Out Feature in Avaya Proactive Contact (for Hard Dialer)

Virtual opt-out feature was introduced in PC5.0. This video demonstrates how to setup and use this feature. This video is only for ...


12. Understanding Recalls in Record Selection in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 7:20
  • By
Understanding Recalls in Record Selection in Avaya Proactive Contact

This video helps how the recalls in record selection work. How they are selected and how they can be filtered out. This video does ...


13. Understanding Sorting and Timezone bucketing in Record Selections in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 7:11
  • By
Understanding Sorting and Timezone bucketing in Record Selections in Avaya Proactive Contact

This video helps understand the process of sorting and timezone bucketing which takes place during Record Selections in Avaya ...


14. How to Configure Batch Campaign Update in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 8:13
  • By
How to Configure Batch Campaign Update in Avaya Proactive Contact

This video demonstrates how to configure BCU. Also shows how to run the process and configure it to run automatically from the ...


15. Out of TimeZone Cell phone handling in Proactive Contact 5.1

  • Published: 5 years ago
  • Duration: 4:21
  • By
Out of TimeZone Cell phone handling in Proactive Contact 5.1

This video demonstrates a new feature in Proactive Contact 5.1 - out of timezone cell phone handling. This feature helps in ...


16. How to run Real-time Record Selection in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 6:18
  • By
How to run Real-time Record Selection in Avaya Proactive Contact

This video demonstrates the new feature (Proactive Contact 5.0 onwards) where the record selection can be changed on the ...


17. How to Use Swit Utility to Monitor Phone Lines (ISDN) in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 5:18
  • By
How to Use Swit Utility to Monitor Phone Lines (ISDN) in Avaya Proactive Contact

This video demonstrates how to monitor phone lines (agent headset or outbound) using the swit utility. This video is only ...


18. How to setup Infinite Jobs in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 10:12
  • By
How to setup Infinite Jobs in Avaya Proactive Contact

This video demonstrates the steps involved in setting up an Infinite Calling list/Job. It also covers the steps involved in running an ...


19. How to Setup and Use Virtual Opt-Out Feature in Avaya Proactive Contact (for Soft Dialer)

  • Published: 5 years ago
  • Duration: 7:28
  • By
How to Setup and Use Virtual Opt-Out Feature in Avaya Proactive Contact (for Soft Dialer)

Virtual Opt-out is a new feature introduced in Proactive Contact 5.0. This video demonstrates the setup and usage of the virtual ...


20. How to Use Latelist - Latemrk Feature in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 7:57
  • By
How to Use Latelist - Latemrk Feature in Avaya Proactive Contact

This video demonstrates how to setup the latelist/latemrk feature on a calling list. Using this feature, the Proactive Contact is able ...