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1. How to Create Message Scripts in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 11:00
  • By
How to Create Message Scripts in Avaya Proactive Contact

This video demonstrates how to create script labels to be used by a job like outbound wait queue script, inbound waitqueue script, ...


2. How to Upload Voice Messages in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 5:40
  • By
How to Upload Voice Messages in Avaya Proactive Contact

This video demonstrates how to record and upload Voice Messages to Avaya Proactive Contact. Voice Message is an audio ...


3. How to Create the Agent Screen in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 12:00
  • By
How to Create the Agent Screen in Avaya Proactive Contact

This video demonstrates the method to create Agent screen and how to use the different options to edit the field attributes.


4. How to Setup Record Specific Messaging in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 7:57
  • By
How to Setup Record Specific Messaging in Avaya Proactive Contact

RSM is a feature by which you can play specific audio messages (wait queue or virtual) to customers based on any specific ...


5. How to Use Scheduler in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 9:22
  • By
How to Use Scheduler in Avaya Proactive Contact

This video demonstrates how to use the Scheduler option provided in the Editor application. This allows us to setup schedule for ...


6. How to Create Agent Keys using Editor in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 9:07
  • By
How to Create Agent Keys using Editor in Avaya Proactive Contact

This video demonstrates how to create agent key file definition through Editor application. Agent key file is used by the job and ...


7. How to Create and Run PC Analysis Extracts in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 10:44
  • By
How to Create and Run PC Analysis Extracts in Avaya Proactive Contact

This video demonstrates how to create and run PC Analysis extracts and also how to obtain the output file. Produced by Sachin ...


8. How to Use the Swit Utility to make test calls through ISDN lines in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 5:13
  • By
How to Use the Swit Utility to make test calls through ISDN lines in Avaya Proactive Contact

This video demonstrates how to use the swit tool to make an outbound call through ISDN trunks in Avaya Proactive Contact.


9. Proactive Contact: Analyzing Digital Switch Traces

  • Published: 3 years ago
  • Duration: 27:56
  • By
Proactive Contact: Analyzing Digital Switch Traces

This video provides training on analyzing Digital Switch traces for Proactive Contact. It provides details of tracing various types of ...


10. How to Run Manual Calls Report in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 7:35
  • By
How to Run Manual Calls Report in Avaya Proactive Contact

This video demonstrates how to run a report to extract data for manual calls made by the agents working on jobs. This is available ...


11. How to Manage User Accounts in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 6:06
  • By
How to Manage User Accounts in Avaya Proactive Contact

This video is a demonstration of using the "Manage User Accounts" wizard in Avaya Proactive Contact. Using this, one can ...


12. Out of TimeZone Cell phone handling in Proactive Contact 5.1

  • Published: 5 years ago
  • Duration: 4:21
  • By
Out of TimeZone Cell phone handling in Proactive Contact 5.1

This video demonstrates a new feature in Proactive Contact 5.1 - out of timezone cell phone handling. This feature helps in ...


13. How to Use Latelist - Latemrk Feature in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 7:57
  • By
How to Use Latelist - Latemrk Feature in Avaya Proactive Contact

This video demonstrates how to setup the latelist/latemrk feature on a calling list. Using this feature, the Proactive Contact is able ...


14. How to Setup and Use Native Voice and Data Transfer in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 8:08
  • By
How to Setup and Use Native Voice and Data Transfer in Avaya Proactive Contact

This video demonstrates the NVDT feature - its setup and how to use it. NVDT feature is used in Hard Dialer version with ...


15. How to Listen to Uploaded Voice Messages in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 6:10
  • By
How to Listen to Uploaded Voice Messages in Avaya Proactive Contact

This video demonstrates how to listen to voice messages in Avaya Proactive Contact. Voice Messages are audio files uploaded to ...


16. How to Use Swit Utility to Monitor Phone Lines (ISDN) in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 5:18
  • By
How to Use Swit Utility to Monitor Phone Lines (ISDN) in Avaya Proactive Contact

This video demonstrates how to monitor phone lines (agent headset or outbound) using the swit utility. This video is only ...


17. How to Setup Email Alert Notifications in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 6:39
  • By
How to Setup Email Alert Notifications in Avaya Proactive Contact

This video demonstrates how to setup the email server details and also have the system send out email alerts in Avaya Proactive ...


18. Understanding Recalls in Record Selection in Avaya Proactive Contact

  • Published: 5 years ago
  • Duration: 7:20
  • By
Understanding Recalls in Record Selection in Avaya Proactive Contact

This video helps how the recalls in record selection work. How they are selected and how they can be filtered out. This video does ...


19. How to use Agent Job List feature in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 5:11
  • By
How to use Agent Job List feature in Avaya Proactive Contact

This video demonstrates how to use the Agent Job List feature. This feature has been introduced in PC5.0 onwards for GUI based ...


20. How to setup Infinite Jobs in Avaya Proactive Contact

  • Published: 6 years ago
  • Duration: 10:12
  • By
How to setup Infinite Jobs in Avaya Proactive Contact

This video demonstrates the steps involved in setting up an Infinite Calling list/Job. It also covers the steps involved in running an ...