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1. CCT Connector Snap IN for Avaya Breeze & Oceana

  • Published: 1 year ago
  • Duration: 4:55
  • By
CCT Connector Snap IN for Avaya Breeze & Oceana

This Video explains the advantages of ContactPro Agent desktop in combination with Avaya Breeze and Avaya Oceana.


2. Introducing Avaya Breeze and Oceana | Gregg Widdowson

  • Published: 6 months ago
  • Duration: 31:25
  • By
Introducing Avaya Breeze and Oceana | Gregg Widdowson

TechTalk with Gregg Widdowson @ Convergence Summit 2017: A key element in any digital transformation strategy is having a ...


3. Avaya Ava - Healthcare

  • Published: 1 year ago
  • Duration: 3:23
  • By
Avaya Ava - Healthcare

Avaya Messaging Automation brings you integration of your social customer service channels as well as automation (chatbots) ...


4. Avaya Oceana with EXP360 VR integration

  • Published: 1 year ago
  • Duration: 2:34
  • By

5. Avaya Ava - 3 Scenarios

  • Published: 1 year ago
  • Duration: 3:43
  • By
Avaya Ava - 3 Scenarios

Avaya Ava brings you integration of your social customer service channels as well as automation (chatbots) allowing seamless ...


6. Introducing Avaya Oceana & Messaging Automation

  • Published: 1 year ago
  • Duration: 4:07
  • By
Introducing Avaya Oceana & Messaging Automation

Avaya's Project Slate learns from previous conversations and applies this knowledge to communicate with customers. Together ...


7. Avaya Breeze - Engagement Designer

  • Published: 9 months ago
  • Duration: 3:41
  • By

8. NOW@Avaya Episode 17 - The AVAYA SnappStore for Breeze

  • Published: 1 year ago
  • Duration: 6:57
  • By
NOW@Avaya Episode 17 - The AVAYA SnappStore for Breeze

Launched less than a year ago, the Avaya Snapp Store is rapidly gaining momentum as interest grows from third party developers ...


9. Airlines and Mobile Customer Experience

  • Published: 1 year ago
  • Duration: 4:06
  • By
Airlines and Mobile Customer Experience

Short example of how mobile customer experience can be a win-win for both the passenger and the airline. Taking advantage of ...


10. Avaya Oceana in Public Safety & Emergency Services

  • Published: 1 year ago
  • Duration: 5:16
  • By
Avaya Oceana in Public Safety & Emergency Services

Markus Bornheim (Avaya) describes how Avaya's new contact center platform "Oceana" can help organizations in Public Safety ...


11. Getting it right! Workspaces: Agent Settings

  • Published: 4 months ago
  • Duration: 1:49
  • By
Getting it right! Workspaces: Agent Settings

Series of demonstrations on how to use Avaya Workspaces. For more information on Avaya Oceana and the digital transformation ...


12. CCT ContactPro / EN

  • Published: 3 years ago
  • Duration: 34:04
  • By
CCT ContactPro / EN

CCT ContactPro 2014 / English. ContactPro (CP) is the perfect solution for agent desktops in an Avaya multi-media call center ...


13. CCT ContactPro / DE

  • Published: 3 years ago
  • Duration: 35:02
  • By
CCT ContactPro / DE

CCT ContactPro 2014 / Deutsch. ContactPro (CP) ist die optimale Lösung für Agentenarbeitsplätze im Avaya Multimedia Call ...


14. Avaya Engage 2016 in Dubai: Oceana and EXP360 - Immersive Customer Experience

  • Published: 1 year ago
  • Duration: 8:01
  • By
Avaya Engage 2016 in Dubai: Oceana and EXP360 - Immersive Customer Experience

Customer Engagement and a unique Customer Experience very often are the only ways for companies and organisations to ...


15. NG115 - Next Generation Bürgerservice mit Avaya Breeze und Avaya Oceana

  • Published: 1 year ago
  • Duration: 26:22
  • By
NG115 - Next Generation Bürgerservice mit Avaya Breeze und Avaya Oceana

In Deutschland ist die "115" als Rufnummer für Behörden und Kommunen bestens etabliert. Diese Präsentation mit Demo zeigt, ...


16. Orchestrierung der Kundenkommunikation

  • Published: 8 months ago
  • Duration: 21:09
  • By
Orchestrierung der Kundenkommunikation

Navigationshilfe für die Orchestrierung der Kundenkommunikation.


17. Webinar Teil 3 Roadmap für den digitalen Customer Service

  • Published: 8 months ago
  • Duration: 35:09
  • By
Webinar Teil 3 Roadmap für den digitalen Customer Service

Roadmap für den digitalen Customer Service am 28.09.2017 um 16 Uhr Entscheidungskriterien und Lösungswege, Skalierbarkeit ...