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1. Call Center: Single UI/Unified Desktop & Process Automation

  • Published: 6 years ago
  • Duration: 7:18
  • By
Call Center: Single UI/Unified Desktop & Process Automation

http://www.openspan.com/solutions/contact_centers/agent_d... - Improve the Call Center Agent Desktop by creation of a ...


2. Redefining the Contact Centre with RPA

  • Published: 9 months ago
  • Duration: 11:02
  • By
Redefining the Contact Centre with RPA

A short explainer video on Robotics Process Automation and how it is redefining the contact centre industry. We'd love your ...


3. Pega RDA Demo Complete Video

  • Published: 1 year ago
  • Duration: 1:40
  • By
Pega RDA Demo   Complete Video

Description.


4. Sutherland's Unified Desktop

  • Published: 1 year ago
  • Duration: 3:08
  • By
Sutherland's Unified Desktop

It isn't easy to provide a simple, quick, and memorable experience to health plan members. Today's contact center processes ...


5. Jacada Unified Desktop for Call Centers 2-Minute Explainer Video

  • Published: 3 years ago
  • Duration: 3:12
  • By
Jacada Unified Desktop for Call Centers 2-Minute Explainer Video

Integrating disparate application interfaces to reduce mistake prone and slow cut-and-paste and alt-tab operations. 2-Minute ...


6. AUTOMATION THREATENS CALL CENTER INDUSTRY BIZWATCH

  • Published: 8 months ago
  • Duration: 2:41
  • By
AUTOMATION THREATENS CALL CENTER INDUSTRY   BIZWATCH

Everyone knows that the Philippines is the top call center destination in the world. However, there is no stopping the looming ...


7. Single Agent Desktop | Telephone Ordering | numero interactive | unified desktop

  • Published: 6 years ago
  • Duration: 2:01
  • By
Single Agent Desktop | Telephone Ordering | numero interactive | unified desktop

Telephone Ordering | numero interactive | thisisnumero numero enable customer focussed organisations to deliver exceptional ...


8. Automated Call Center

  • Published: 10 months ago
  • Duration: 4:07
  • By
Automated Call Center

Call Center thời Trí tuệ nhân tạo! Automated Call Center là giải pháp tổng đài tự động do nhóm AWS Taskforce thuộc Ban Công ...


9. BAAR Use Case - Contact Center

  • Published: 4 months ago
  • Duration: 6:38
  • By

10. Unified Agent Desktop

  • Published: 1 year ago
  • Duration: 3:03
  • By

11. PoweredbyAvaya IP Office Contact Centre Agent UI

  • Published: 3 months ago
  • Duration: 7:27
  • By
PoweredbyAvaya IP Office Contact Centre Agent UI

With IP Office Contact Center, you can integrate voice, email, and web chat channels, and proactively manage the entire customer ...


12. ANZ Bank Robot Call Center

  • Published: 2 years ago
  • Duration: 0:30
  • By

13. UI/ UX design interface prototype for a Call Center Website - 2017

  • Published: 1 year ago
  • Duration: 1:30
  • By
UI/ UX design interface prototype for a Call Center Website -  2017

Web mobile version first prototype for Call Center brand.


14. For Better Agent Experience in Contact Centers, Press 1 Now

  • Published: 6 years ago
  • Duration: 58:29
  • By
For Better Agent Experience in Contact Centers, Press 1 Now

User Centric is now a part of GfK! Read about our call center solutions at ...


15. iBenchmark - One Hour Demo - Automated Call Center Benchmarking Tool

  • Published: 6 years ago
  • Duration: 56:54
  • By
iBenchmark - One Hour Demo - Automated Call Center Benchmarking Tool

http://www.benchmarkportal.com/call-center-benchmarking/ibenchmark iBenchmark automates the process of benchmarking, ...


16. Unified Desktop Animation

  • Published: 2 years ago
  • Duration: 2:40
  • By

17. Automation in the Contact Center (part 1)

  • Published: 9 years ago
  • Duration: 6:04
  • By
Automation in the Contact Center (part 1)

Self-service technologies present an opportunity for call centers to reduce operating cost while improving agent productivity by ...



19. Using WFO to Improve Business Processes that Impact Customer Satisfaction

  • Published: 2 years ago
  • Duration: 41:38
  • By
Using WFO to Improve Business Processes that Impact Customer Satisfaction

Call centers usually have little to no visibility to the process activities of their agents. What if you can track how your agents are ...


20. Implementing a Unified Agent Desktop in Record Speed

  • Published: 9 years ago
  • Duration: 4:49
  • By
Implementing a Unified Agent Desktop in Record Speed

See how Cincom Synchrony(TM) coupled with Attachmate's legacy integration solutions accelerates the implementation of a ...