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1. Call Center Reporting - Improve the Understanding of Your Data

  • Published: 7 years ago
  • Duration: 7:45
  • By
Call Center Reporting - Improve the Understanding of Your Data

Use simple graphical trend reports to turn boring data into useful reports that get action within your contact center.


2. Call Center Analytics Reporting

  • Published: 5 years ago
  • Duration: 1:49
  • By
Call Center Analytics Reporting

Asterisk reports for call center analytics over xCALLY.


3. Dashboard and Call Reporting in VO Analytics

  • Published: 1 year ago
  • Duration: 2:35
  • By

4. Call Center Performance Analysis Dashboard

  • Published: 7 years ago
  • Duration: 4:34
  • By
Call Center Performance Analysis Dashboard

A monitoring and analytics Dashboard designed for use in a Call Center provides managers with a visual overview and details on ...


5. Call Center Reporting

  • Published: 2 years ago
  • Duration: 12:17
  • By

6. Virtual Contact Center Demo: Analytics

  • Published: 2 years ago
  • Duration: 4:30
  • By

7. Voice Analytics in a Contact Center. What to look out for.

  • Published: 7 years ago
  • Duration: 12:32
  • By
Voice Analytics in a Contact Center. What to look out for.

Describes how it works, the different components as well as some common uses. Plus and overview of the positive aspects and ...


8. call center analytics software | call center reporting software

  • Published: 1 year ago
  • Duration: 1:13
  • By
call center analytics software | call center reporting software

call center analytics software,call center reporting software,customer service call center software.



10. Call reporting

  • Published: 4 years ago
  • Duration: 6:30
  • By
Call reporting

Call logging, call reporting, dashboards and wallboards.


11. Call Center

  • Published: 2 years ago
  • Duration: 1:55
  • By
Call Center

Prologika designed a Power BI-based solution for a Fortune 50 organization to consolidate data sources and customer service ...



13. VPI Call Center Business Intelligence & Analytics Demo

  • Published: 3 years ago
  • Duration: 55:58
  • By
VPI Call Center Business Intelligence & Analytics Demo

Why wait for reports to optimize service delivery when you can analyze and act on your data now with VPI's Call Center Business ...


14. Webinar: 5 Best Ways to Improve Your Call Center Reporting & Analytics

  • Published: 11 months ago
  • Duration: 31:06
  • By
Webinar: 5 Best Ways to Improve Your Call Center Reporting & Analytics

Most businesses share the same goals i.e. to improve customer experience, enhance productivity and increase revenue. However ...


15. Call Center Chat Analytics

  • Published: 1 year ago
  • Duration: 45:59
  • By

16. 8x8 Virtual Contact Center Analytics

  • Published: 1 year ago
  • Duration: 1:40
  • By
8x8 Virtual Contact Center Analytics

If you want to improve performance at your contact center, you need more than data, you need insights. Welcome to 8x8 Virtual ...


17. Insurance: Call Center Analytics

  • Published: 2 years ago
  • Duration: 2:49
  • By
Insurance: Call Center Analytics

APT SVP John Howard discusses how insurers can use Test & Learn to improve call center performance.


18. Advanced Call Center Analytics

  • Published: 1 year ago
  • Duration: 3:39
  • By
Advanced Call Center Analytics

OnTraQ is the perfect tool for keeping your call centers on track and in budget.


19. CALL CENTER ANALYTICS

  • Published: 5 years ago
  • Duration: 8:32
  • By
CALL CENTER ANALYTICS

This solution has been prepared in IBM CEE Smarter Analytics Competence Center in cooperation with IBM SWG IBM GBS and ...


20. Uncovering the Power of Reporting and Analytics in Contact Center

  • Published: 9 months ago
  • Duration: 44:51
  • By
Uncovering the Power of Reporting and Analytics in Contact Center

Understand ring time, queue time, talk time and wrap-up time and slice those data by ring group to identify top performers and ...