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1. Avaya Oceana | Multi-touch Customer Experience

  • Published: 1 year ago
  • Duration: 4:38
  • By
Avaya Oceana | Multi-touch Customer Experience

Avaya Oceana™ is an entirely new way to design, deliver and manage your customer engagements. Watch this video for an ...


2. Avaya Hospitality Solutions - The Future of Customer Experience

  • Published: 10 months ago
  • Duration: 3:56
  • By
Avaya Hospitality Solutions - The Future of Customer Experience

See a glimpse of the guest experience in today's digital world. Learn more about Avaya Hospitality Solutions here: ...


3. 2020 Vision – the Future of Customer Experience

  • Published: 1 year ago
  • Duration: 0:42
  • By
2020 Vision – the Future of Customer Experience

Recent Oracle Customer Experience (CX) research reveals that virtual customer interactions are set to surge by 2020, ...


4. Avaya Oceana - Managing the Customer Journey

  • Published: 1 year ago
  • Duration: 0:46
  • By
Avaya Oceana - Managing the Customer Journey

Avaya Oceana gives your agents a complete picture of each customer's journey. This 45-second video provides a quick overview ...


5. CEO, Jim Chirico, live from #AvayaENGAGE

  • Published: 4 months ago
  • Duration: 39:19
  • By
CEO, Jim Chirico, live from #AvayaENGAGE

Live from #AvayaENGAGE, CEO Jim Chirico shares his thoughts on the future of Avaya & announces the acquisition of Spoken ...


6. The Connected Financial Services Customer Experience

  • Published: 3 years ago
  • Duration: 3:53
  • By
The Connected Financial Services Customer Experience

Video Expert -- Personalization in an era of Banking Self Service.


7. Avaya Oceana Solution - Redefine Omnichannel Customer & Employee Engagement

  • Published: 1 year ago
  • Duration: 9:28
  • By
Avaya Oceana Solution - Redefine Omnichannel Customer & Employee Engagement

This video takes you through the customer journey using the Avaya Oceana Solution. Learn more at ...


8. AI 2020: The Future of Customer Experience... in 2 Minutes!

  • Published: 8 months ago
  • Duration: 2:05
  • By
AI 2020: The Future of Customer Experience... in 2 Minutes!

Download your free copy of the full report here: http://bit.ly/CXNAI The age of artificial intelligence (AI) has arrived and is on the ...


9. Customer Experience Management OnAvaya™: Delivering Tomorrow’s Customer Experience, Today

  • Published: 3 years ago
  • Duration: 5:11
  • By
Customer Experience Management OnAvaya™: Delivering Tomorrow’s Customer Experience, Today

Looking through the lens of a wealth management use case, this video takes a look at Avaya's unique approach to Customer ...


10. The Avaya Customer Experience Survey: Your Feedback Leading to Action

  • Published: 5 years ago
  • Duration: 3:45
  • By
The Avaya Customer Experience Survey: Your Feedback Leading to Action

This video describes the customer feedback process and what Avaya does with the feedback received via the Customer ...


11. Top 5 Strategies to Service the Contact Centre Customer of the Future

  • Published: 1 year ago
  • Duration: 49:35
  • By
Top 5 Strategies to Service the Contact Centre Customer of the Future

Customers are increasingly informed about the products and services they have purchased and demand effortless, yet ...


12. Avaya Oceana Solution: Redefine Your Managers' Experience

  • Published: 1 year ago
  • Duration: 3:57
  • By
Avaya Oceana Solution: Redefine Your Managers' Experience

Avaya Oceana solution captures your customer's journey and other business data and converts it into clear, actionable insights.


13. Customer Experience

  • Published: 2 years ago
  • Duration: 2:05
  • By
Customer Experience

Customer Experience We want our customers to have an elevated level of service that exceeds their expectations and presents ...


14. A Vision of the Future of Customer Service

  • Published: 11 months ago
  • Duration: 3:34
  • By
A Vision of the Future of Customer Service

Get a glimpse into the future of next-generation service and learn how organizations can prepare to for the ever-connected ...


15. Avaya CEM Hub: Customer Experience Management Resources

  • Published: 3 years ago
  • Duration: 1:19
  • By
Avaya CEM Hub: Customer Experience Management Resources

Avaya Customer Experience Management - Take a deep dive into consumer behavior and understand how your customers want ...


16. NICE - Customer Experience of the Future

  • Published: 1 year ago
  • Duration: 5:47
  • By
NICE - Customer Experience of the Future

When the world's leading companies want to improve their business performance, increase their operational efficiency, prevent ...


17. Avaya's Contact Center of the Future - Next-Gen Technology to Anticipate Customer Needs

  • Published: 7 years ago
  • Duration: 4:48
  • By
Avaya's Contact Center of the Future - Next-Gen Technology to Anticipate Customer Needs

Welcome to the future of next-generation contact center solutions from Avaya. Deliver differentiated experience for your customers ...


18. Federate your internal systems for unified digital customer experience

  • Published: 2 years ago
  • Duration: 1:28
  • By
Federate your internal systems for unified digital customer experience

UniServe™, our innovative platform for delivering superior customer experience, will empower all your stakeholders from ...


19. AVAYA CUSTOMER SERVICE

  • Published: 7 years ago
  • Duration: 2:23
  • By

20. Webinar - Omnichannel Customer Experience in Healthcare

  • Published: 2 years ago
  • Duration: 36:53
  • By
Webinar -  Omnichannel Customer Experience in Healthcare

Learn more at: http://bit.ly/2y52qI0 View as we demonstrate how Jacada is enabling healthcare payers and providers to deliver ...