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1. Avaya Engagement Designer - Reconnect Dropped Call

  • Published: 1 year ago
  • Duration: 5:19
  • By
Avaya Engagement Designer - Reconnect Dropped Call

Avaya Breeze enables seamless, integrated experiences for your customers. This example demonstrates Breeze's Engagement ...


2. Avaya Engagement Designer - Fraud Prevention

  • Published: 1 year ago
  • Duration: 2:26
  • By
Avaya Engagement Designer - Fraud Prevention

Avaya Breeze enables seamless, integrated experiences for your customers. This example demonstrates Breeze's Engagement ...


3. Part 1: An Introduction to Avaya Breeze with Andrew Prokop

  • Published: 1 year ago
  • Duration: 16:21
  • By
Part 1: An Introduction to Avaya Breeze with Andrew Prokop

The first in a series of videos that explore Avaya's Breeze development platform. In this installment, you are introduced to Breeze ...


4. Avaya Breeze - Engagement Designer

  • Published: 9 months ago
  • Duration: 3:41
  • By

5. Part 2: An Introduction to Avaya Breeze with Andrew Prokop

  • Published: 1 year ago
  • Duration: 6:57
  • By
Part 2: An Introduction to Avaya Breeze with Andrew Prokop

The second in a series of videos that explore Avaya's Breeze development platform. In this installment, you are introduced to ...


6. Part 4: An Introduction to Avaya Breeze with Andrew Prokop

  • Published: 1 year ago
  • Duration: 7:54
  • By
Part 4: An Introduction to Avaya Breeze with Andrew Prokop

The fourth in a series of videos that explore Avaya's Breeze development platform. Here, a call intercept application built and ...


7. How to generate a Avaya Control Manager signed certificate using Avaya Aura System Manager

  • Published: 8 months ago
  • Duration: 14:35
  • By
How to generate a Avaya Control Manager signed certificate using Avaya Aura System Manager

This video provides step by step instructions on generating a Avaya Control Manager signed certificate using Avaya Aura System ...


8. NOW@Avaya Episode 17 - The AVAYA SnappStore for Breeze

  • Published: 1 year ago
  • Duration: 6:57
  • By
NOW@Avaya Episode 17 - The AVAYA SnappStore for Breeze

Launched less than a year ago, the Avaya Snapp Store is rapidly gaining momentum as interest grows from third party developers ...


9. Avaya Breeze™ - Work Assignment Snap-in

  • Published: 2 years ago
  • Duration: 2:49
  • By
Avaya Breeze™ - Work Assignment Snap-in

Explore data-driven resource matching to optimize real-time connections of the right workers to the right customers. Learn more: ...


10. Beta80 & Avaya Use Context to Maximise Emergency Response

  • Published: 6 months ago
  • Duration: 10:45
  • By
Beta80 & Avaya Use Context to Maximise Emergency Response

Luca Bergonzi demonstrates how Beta80 takes all the available context to give emergency responders the information they need ...


11. Integrating Solutions with Avaya

  • Published: 1 year ago
  • Duration: 2:56
  • By
Integrating Solutions with Avaya

Emir Susic, Senior Director of Avaya, explains the ease of having meaningful conversations, integrated and consistent solutions ...


12. Avaya Oceana - Managing the Customer Journey

  • Published: 1 year ago
  • Duration: 0:46
  • By
Avaya Oceana - Managing the Customer Journey

Avaya Oceana gives your agents a complete picture of each customer's journey. This 45-second video provides a quick overview ...


13. Getting to know the user interface

  • Published: 3 years ago
  • Duration: 6:06
  • By
Getting to know the user interface

Introduces the features and capabilities of the Avaya Engagement Designer user interface.


14. The best way forward for large Avaya contact centers

  • Published: 6 months ago
  • Duration: 1:05
  • By
The best way forward for large Avaya contact centers

Many companies are adding Genesys' market-leading platform and solutions to their existing Avaya environment to find that right ...


15. Novalink and Avaya Breeze (IOT & novaalert)

  • Published: 11 months ago
  • Duration: 26:20
  • By
Novalink and Avaya Breeze (IOT & novaalert)

This presentation by Christoph Hodel of Novalink was part of a recent Avaya Webinar held for Avaya Partners around the world.


16. IBM Watson and Avaya Breeze Integration

  • Published: 7 months ago
  • Duration: 10:43
  • By
IBM Watson and Avaya Breeze Integration

This video demonstrates IBM Watson functionality inside Breeze workflows.


17. EDP Collaboration Designer Demo Overview

  • Published: 2 years ago
  • Duration: 2:13
  • By
EDP Collaboration Designer Demo Overview

EDP Collaboration Designer Demo Overview.


18. Whiteboard to Designer: Patient Reminder

  • Published: 1 year ago
  • Duration: 16:42
  • By
Whiteboard to Designer: Patient Reminder

(audio is a bit struggling) Extracted from the 1st Breeze webinar here Rasheed Ajibola takes a whiteboard sketch into Avaya ...


19. Avaya Ava - Healthcare

  • Published: 1 year ago
  • Duration: 3:23
  • By
Avaya Ava - Healthcare

Avaya Messaging Automation brings you integration of your social customer service channels as well as automation (chatbots) ...


20. Westcon Avaya Breeze & Oceana Overview (UK)

  • Published: 8 months ago
  • Duration: 49:25
  • By
Westcon Avaya Breeze & Oceana Overview (UK)

Watch this video for information on Avaya's Breeze & Oceana solutions and advice on how you can position them with your ...